How can we help?
Help with the Sea Provisions crew app and shore portal, operated by Pantry Provisions Inc.
Submit a support ticket
No sign-in needed. Tell us what happened and where we can reply.
Signing in
New vessel managers can create an account by verifying their email and setting up a separate vessel workspace. Existing crew members should open the single-use set-password link provided by their authorized administrator, choose a password, then sign in. If the link expired or you forgot your password, ask the administrator to issue a new link. Initial platform administrators use the administrator login.
Plans and retailer carts
Open a voyage and choose its leg to see the provision plan, receiving state and shopping list. In Shop Mode, select the intended Kroger-family pickup store and connect the matching customer account before adding products to its cart. Adding a cart does not complete a purchase; review prices, substitutions, allergens and the pickup location at the retailer's checkout. Retailer order, payment and refund questions should go to the retailer.
Contact support
Email asherduben@pantryprovision.com with the vessel name, screen and a short description of the problem. Do not include passwords, login/helper links, payment details or unnecessary personal or medical information. Your vessel or fleet administrator can help with access and voyage-specific questions.
Privacy and account deletion
Use Privacy requests & account deletion to request access, corrections, deletion, account closure or withdrawal of consent. You can make a request without signing in.
Accessibility
If a disability or assistive-technology issue prevents you from using the service, contact support with the affected page and the help you need. We will work with you on an accessible way to complete the task. Do not include sensitive information in the initial report.
Security reports
Report suspected unauthorized access or a security issue privately to support. Include enough information to locate the issue without sharing another person's private information or testing beyond your authorization.